Cancellation Policy

We understand that sometimes plans change. This Cancellation Policy explains how you can cancel your orders and under what conditions a cancellation or refund may apply.

You can cancel your order before it has been shipped by contacting our customer support team.

Once your cancellation request is approved:

• A full refund will be issued to your original payment method.
• You will receive a confirmation email once the cancellation is processed.

Once an order has been shipped, it can no longer be canceled.

However, you may:

• Refuse delivery at the time of arrival, or
• Initiate a return after receiving the package (as per our Return Policy).

In such cases, shipping charges will not be refunded.

If you placed a Cash on Delivery (COD) order:

• You can cancel it before it is shipped by contacting customer support.
• Repeated COD order cancellations may lead to restrictions on future COD purchases.

Your order may be automatically canceled under the following conditions:

• Payment not received within the required timeframe.
• The item becomes unavailable or out of stock.
• Order flagged for fraudulent or suspicious activity.

If canceled by us, any payment made will be fully refunded.

If you wish to cancel a specific item within a multi-item order:

• Contact support before shipment.
• The refund will apply only to the canceled item.
• Shipping costs may be adjusted based on the remaining order value.

Once a cancellation is confirmed:

• Refunds for prepaid orders are issued within 5–10 business days.
• Refunds are processed through the same payment method used for purchase.
• Bank or card processing times may affect when funds appear in your account.

Certain products cannot be canceled once the order is placed:

• Personalized, made-to-order, or custom items
• Perishable goods (e.g., food, flowers, cosmetics)
• Items marked “Final Sale” or “Non-Returnable”

In rare cases, a small cancellation fee may apply if:

• The order has already been packed or labeled for shipment.
• Third-party logistics or handling costs have been incurred.

To cancel an order:

1. Log in to your account and visit the “Orders” section.
2. Select the order you wish to cancel and click “Request Cancellation”.
3. Alternatively, contact our support team directly with your order number.

If your cancellation request is received after the order has shipped:

• The order will proceed with delivery.
• You can return the product after delivery under our Return Policy.

We may update this Cancellation Policy from time to time. Any changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.

For order cancellations or related assistance, please contact us:

• Email: support@tezzpos.com
• Phone: +91 8308460607
• Address: 60/1B, Bakori Rd, Wagholi, Pune, Maharashtra 412207, India